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Individual Users Enterprise Users

My Account — FAQ

At Palette Care, we are transforming virtual care for a range of chronic diseases. We help people change the way they think and change their health. Have questions about how we do it? We're here to help.

1. How do I use my account?

Record your health data: add and track your weight, diet, blood sugar, and more under "Journey."

Take online courses: click "Resources" to enjoy a wealth of knowledge.

AI Health Avatar: upload your health profile for personalized VIP AI conversations.

Dedicated clinical care: click "Notifications" to receive medication reminders, personalized recommendations, message replies, and more.

Personalized modules: professional programs such as weight loss and blood sugar management.

Family care: link your account with other family members' accounts to stay on top of your loved ones' health at any time.

Add and record your weight, diet, blood sugar, and other information under "Journey."

Interact and share in the WeChat group.

Play and study offline courses for an automatic check-in.

Scan the QR code at offline courses to check in.

3. Can I see my family members' information?

Yes. You can add and link them in your member list, so you can see your family's health information anytime, anywhere.

4. Where can I receive notifications from my doctor?

Check notifications sent by your doctor or health coach anytime under "My" – "Notifications."

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